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Altostrat SDX uses a flexible, subscription-based billing model powered by Stripe. This guide explains the core components of our billing system and how to manage your account.

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The Billing Architecture

Your workspace’s resources are determined by a simple hierarchy of three components:
  • Billing Account: The central entity that holds your company’s details, payment methods, and subscriptions. Each workspace can have one or more billing accounts, depending on its Billing Mode.
  • Subscription: A recurring plan that provides a specific quantity of one or more Products to a Billing Account.
  • Products: The meterable resources you consume, such as sites, users, or sso connections.

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Resource Pooling

All active subscriptions within a single Billing Account automatically combine their resources into a shared Resource Pool. This provides flexibility, allowing one team or project to use more resources than their specific subscription provides, as long as the total usage stays within the aggregated pool capacity.

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The Subscription Lifecycle

Subscriptions transition through several states based on payment status and user actions.

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14-Day Free Trial

New, eligible workspaces automatically start with a 14-day free trial, giving you full access to the platform’s features. To ensure uninterrupted service, add a default payment method to your Billing Account before the trial period ends.

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Managing Your Billing Account

All billing management is handled within the Account → Billing section of the SDX dashboard.

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Managing Subscriptions

You can modify your active subscriptions at any time to align with your changing needs.
  • To Change Quantities:
    1. Navigate to the Subscriptions tab and select the subscription you wish to modify.
    2. Adjust the quantity for any product.
      • Upgrades (increasing quantity) take effect immediately and are pro-rated on your next invoice.
      • Downgrades (decreasing quantity) take effect at the start of your next billing cycle.
        You cannot decrease the quantity of a product below its current usage across your workspace.

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Managing Payment Methods

Each Billing Account can have up to 5 payment methods on file, with one designated as the default.
  1. Navigate to the Payment Methods tab.
  2. From here, you can Add a new payment method, Set as Default, or Delete an existing one.
It’s a best practice to keep at least one backup payment method on file. If a payment fails on your default method, our system will automatically attempt to charge the backup methods to prevent service interruption.

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Accessing Invoices

You can view and download your entire billing history.
  1. Navigate to the Invoices tab.
  2. You will see a list of all past invoices.
  3. Click on any invoice to view its details or download a PDF for your records.

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Usage Metering and Limit Enforcement

Altostrat uses a subscription-based metering system, not a pay-as-you-go model. This means your usage is tracked in real-time against the total capacity available in your resource pool.
  • Real-Time Enforcement: If an action would cause your usage to exceed the available capacity for a given product (e.g., adding a new site when you have no sites capacity left), the action will be blocked.
  • Hierarchical Limits: Usage is also validated against any limits set on your Organizations. The most restrictive limit—whether from the subscription pool or an organization’s configuration—always applies.