How Virtual Group Scaled to 1,000+ SD-WAN Deployments with Altostrat

The Challenge: The Complexity of Scaling Managed Network Services

For a rapidly growing MSP like Virtual Group, success brings a formidable challenge: scaling. Managing a handful of client networks is one thing; scaling to over 1,000 active SD-WAN deployments is another. Without the right platform, this level of growth can become a logistical nightmare of inconsistent configurations, manual monitoring, and a constant state of reactive, ticket-driven support.

Virtual Group needed a foundational platform that would allow them to:

Manage at Scale: Efficiently oversee a thousand devices across hundreds of different clients without a linear increase in operational staff.

Guarantee Uptime: Deliver on strict client SLAs by providing a reliable, automated solution for network resilience.

Become Proactive: Move from waiting for a client to report an issue to detecting and responding to it instantly, often before the client is even aware.

Ensure Consistency: Deploy secure, high-performance networks for every client, from a small business to a large enterprise, using a standardized, repeatable process.

They required a technology partner whose platform was built for the unique demands of an MSP.

The Solution: A Unified Platform for MSP Service Delivery

Virtual Group chose Altostrat as its key technology partner, leveraging the platform as the engine for its entire SD-WAN service offering. This strategic decision was, in the words of CEO Ruaan Nel, "instrumental" in their success.

Altostrat provided a purpose-built toolkit for MSPs:

Centralized Multi-Tenant Management: The Altostrat platform provides a single pane of glass for the Virtual Group team to securely manage their entire client portfolio. Each client's network is logically isolated, ensuring security and data privacy while giving Virtual Group's engineers total visibility and control.

Intelligent WAN Failover: For every end-client, Virtual Group deploys Altostrat’s seamless failover. This ensures that if a primary internet link goes down, business operations continue uninterrupted on a backup line, forming the core of their high-availability service promise.

Proactive Monitoring & WhatsApp Alerts: Altostrat's real-time monitoring instantly detects network issues. Virtual Group leverages this with integrated WhatsApp alerts, allowing their support teams to receive immediate notifications about client outages directly on their mobile devices, enabling lightning-fast response times.

The Results: Scalability, Proactivity, and a Trusted Partnership

By building their services on the Altostrat platform, Virtual Group has been able to scale its business efficiently while enhancing the quality of service for its clients.

1. Scaled from Dozens to Over 1,000 Deployments

The Altostrat platform provided the scalable foundation Virtual Group needed to grow. Its efficiency and reliability allowed them to confidently onboard hundreds of clients, from small businesses to large enterprises, without compromising on quality.

2. Shifted from Reactive to Proactive Support

With real-time monitoring and instant WhatsApp alerts, Virtual Group's support model has been transformed. They are now often aware of and working on a client's network issue before the client even has a chance to pick up the phone, dramatically increasing client satisfaction and trust.

3. Delivered Consistent, High-Performance Networks

The platform's centralized policy management ensures that every deployment meets a high standard of security and performance, reinforcing Virtual Group's reputation as a provider of top-tier network solutions.

4. Forged a Strategic Technology Partnership

For Virtual Group, Altostrat is more than a software vendor. As Ruaan Nel concludes, they are a "dependable and forward-thinking partner" whose expertise, responsiveness, and commitment to innovation have been critical to their success in a competitive market.