How Infoprotect Delivers Bulletproof Connectivity for Global Brands like Burger King

The Challenge: The High Stakes of QSR and Retail Connectivity

For a leading MSP like Infoprotect, managing the network infrastructure for global brands like Nando's and Burger King is a high-stakes operation. In the fast-paced world of quick-service restaurants and retail, every second of network downtime means lost sales, interrupted payment processing, and a degraded customer experience.

Infoprotect faced a critical operational challenge: how to deliver enterprise-grade reliability and security consistently across hundreds of client sites, each with its own unique environment. They needed a platform that would allow them to:

Deploy at Scale: Onboard and configure new franchise locations quickly without sacrificing consistency or security.

Gain Total Visibility: Monitor the real-time health of hundreds of routers across multiple, distinct client networks from a single dashboard.

Ensure Flawless Uptime: Guarantee that critical applications—from point-of-sale systems to delivery app integrations—would remain online, even during an internet outage.

Manage Efficiently: Avoid the immense operational overhead and complexity of managing hundreds of devices individually.

They required a foundational platform that was not just powerful, but purpose-built for the demands of a modern MSP.

The Solution: A Centralized Platform for Proactive Management

Infoprotect chose the Altostrat platform as the central nervous system for their managed network services. Altostrat provided a unified, multi-tenant solution that empowered Infoprotect to extend the native capabilities of their MikroTik deployments and deliver superior service.

Centralized Multi-Client Management: From a single pane of glass, Infoprotect's engineers can now monitor performance, enforce policies, and act proactively across the entire distributed network of Nando's, Burger King, and Ster-Kinekor sites.

Automated WAN Failover: Altostrat’s intelligent failover is the key to uptime. The platform ensures that if a primary internet link at any restaurant or cinema fails, traffic is instantly and automatically rerouted to a backup connection, keeping cash registers and critical systems online without manual intervention.

Scalable Policy Enforcement: Infoprotect uses Altostrat to create and apply standardized security and content filtering policies. This ensures every Burger King has the same robust security posture, and that policies can be updated across all sites in minutes, not days.

The Results: Efficiency, Reliability, and a Foundation for Growth

By building their managed services on top of the Altostrat platform, Infoprotect has unlocked significant operational and business benefits.

1. Enterprise-Grade Service Delivery

With automated failover and centralized security, Infoprotect can confidently offer and meet stringent uptime SLAs for their demanding QSR and retail clients. This reliability has become a cornerstone of their service offering.

2. Radical Operational Efficiency

The Altostrat platform has become a force multiplier for Infoprotect's technical team. The ability to manage, monitor, and troubleshoot hundreds of devices from one dashboard allows them to support a wide range of customers with unparalleled efficiency, freeing up engineers to focus on strategic initiatives instead of manual tasks.

3. A Proactive Management Model

Instead of reacting to client tickets about network issues, Infoprotect now identifies and resolves problems proactively. The platform's real-time insight allows them to spot a degrading link or a security threat and address it before it impacts a client's business.

4. A True Partnership for Growth

The stability and feature-rich nature of the Altostrat platform have given Infoprotect a trusted foundation to grow their business, enabling them to onboard new enterprise clients with speed and confidence.

For Infoprotect, Altostrat is more than a tool; it's a strategic partner. As Hans van Vreden notes, the Altostrat team's "understanding of MSP requirements make them a trusted and forward-thinking partner."