A computer of their own
Give each agent a workspace with a browser, terminal and the tools it needs to investigate issues and carry out approved work.
AI agents that work on your network, the way you do.
An agentic AI platform for MSP and NetOps teams. Investigate issues, operate devices, preserve team knowledge, and automate proven work across vendors.
Customer support
- Success rate
- 88%
- Avg. run time
- 3m 30s
- Interventions / item
- 0.13
- Override rate
- 5%
- Success
- 45
- Partial
- 5
- Failed
- 4
- Other
- 2
Output score
88
Average judge score
AgentsRuns
- Atlas
- 14
- Scout
- 14
- Nova
- 14
- Relay
- 14
OwnersRuns
- Alex Morgan (you)
- 14
- Sarah Jones
- 14
- James Smith
- 14
- Maya Chen
- 14
ModelsRuns
- GPT-5
- 28
- Claude Sonnet 4
- 14
- Gemini 2.5 Pro
- 14
ChannelsRuns
- Customer support
- 56
TriggersRuns
- Message
- 37
- Schedule
- 19
Time per stageMedian
- Intake
- 20s
- Triage
- 80s
- Review
- 60s
- Reply
- 40s
Waiting on a human4
Fix SMTP for Acme corp38 messages are queued. Approve port 587 / STARTTLS, then test delivery before retrying the queue.Owner · Alex Morgan (you)
38 messages are queued. Approve port 587 / STARTTLS, then test delivery before retrying the queue.Owner · Alex Morgan (you)Resolve duplicate charge request12 requests classified: 10 settled charges and two pending authorizations. Waiting for finance review.Owner · Sarah JonesToday
12 requests classified: 10 settled charges and two pending authorizations. Waiting for finance review.Owner · Sarah JonesTodayApprove branch router maintenanceRollback settings and the affected-site list are ready. Confirm the 22:00 maintenance window with the customer.Owner · Alex Morgan (you)Today
Rollback settings and the affected-site list are ready. Confirm the 22:00 maintenance window with the customer.Owner · Alex Morgan (you)TodayReview the SLA exception responseNorthstar’s outage timeline is reconciled. Sarah needs to approve the service-credit wording before sending.Owner · Sarah JonesToday
Northstar’s outage timeline is reconciled. Sarah needs to approve the service-credit wording before sending.Owner · Sarah JonesTodayRunning5
Investigating flaky network linkCorrelating floor 3 call drops with CRC errors on access-sw-03. Checking the standby path before proposing a fix.Owner · Alex Morgan (you)Today
Correlating floor 3 call drops with CRC errors on access-sw-03. Checking the standby path before proposing a fix.Owner · Alex Morgan (you)TodayPrepare customer reply draftsWriting separate replies for pending authorizations and settled charges. Replies stay in draft until finance signs off.Owner · Sarah JonesToday
Writing separate replies for pending authorizations and settled charges. Replies stay in draft until finance signs off.Owner · Sarah JonesTodayTrace intermittent VPN disconnectsChecking rekey events against gateway logs for six remote users. No tunnel settings have been changed.Owner · Alex Morgan (you)Today
Checking rekey events against gateway logs for six remote users. No tunnel settings have been changed.Owner · Alex Morgan (you)TodayTriage the overnight support inbox18 new tickets grouped by customer and impact. Routing two service interruptions to the on-call engineer.Owner · Sarah JonesToday
18 new tickets grouped by customer and impact. Routing two service interruptions to the on-call engineer.Owner · Sarah JonesTodayCheck expiring device certificatesComparing expiry dates across 24 managed devices and preparing a renewal list for the next change window.Owner · James SmithToday
Queued4
Send account handoff summaryPrepare a summary for the next support shift once the finance decision arrives.Owner · Maya ChenToday
Prepare a summary for the next support shift once the finance decision arrives.Owner · Maya ChenTodayFollow up on restored connectivityWait for 30 minutes of stable monitoring, then ask the branch contact to confirm calls and payments are working.Owner · Maya ChenToday
Wait for 30 minutes of stable monitoring, then ask the branch contact to confirm calls and payments are working.Owner · Maya ChenTodayPrepare the weekend support rotaCollect open escalations and handoff notes for Maya’s review before the Friday shift change.Owner · James SmithToday
Collect open escalations and handoff notes for Maya’s review before the Friday shift change.Owner · James SmithTodayVerify backup restoration evidenceReview the latest branch-router backup after the current investigation finishes. Flag missing restore steps.Owner · Alex Morgan (you)1d ago
Completed5
Classify all 12 requestsAll requests classified and matched to the affected accounts CSV.Owner · Sarah JonesToday
All requests classified and matched to the affected accounts CSV.Owner · Sarah JonesTodayReview new customer onboardingAccess checks completed and the onboarding checklist shared with James.Owner · James Smith2d ago
Access checks completed and the onboarding checklist shared with James.Owner · James Smith2d agoRestore branch DNS resolutionConfirmed the corrected resolver on all three branch VLANs. Customer verification and rollback notes are attached.Owner · Alex Morgan (you)1d ago
Confirmed the corrected resolver on all three branch VLANs. Customer verification and rollback notes are attached.Owner · Alex Morgan (you)1d agoPublish the shift handoffShared five open investigations, named owners and next checkpoints with the incoming support team.Owner · Maya Chen1d ago
Shared five open investigations, named owners and next checkpoints with the incoming support team.Owner · Maya Chen1d agoSummarize the wireless incidentClosed the customer update with the confirmed interference source, mitigation and monitoring results.Owner · Sarah Jones3d ago
Closed the customer update with the confirmed interference source, mitigation and monitoring results.Owner · Sarah Jones3d agoFailed2
Sync archived support ticketsThe connector timed out while reading archived tickets. No records were changed.Owner · Maya Chen4d ago
The connector timed out while reading archived tickets. No records were changed.Owner · Maya Chen4d agoFetch controller diagnostic bundleThe controller rejected the read-only token. Request refreshed access before collecting diagnostics again.Owner · Alex Morgan (you)Today
Everything your agents need to get work done.
Their own tools. Your team’s knowledge. A shared place to work, with people guiding what happens next.
Knowledge that stays with the team
Share context between people and agents. Keep device quirks, past decisions and proven fixes available for the next investigation.
Files that stick around
Permanent storage for each agent, plus shared folders for the team. Keep scripts, reports and working files between tasks.
Every task, a shared chat
Chat with teammates and agents in one thread for each task. Ask questions, share evidence, mention someone to bring them in, and approve the next step together.
Better with your guidance
Review agent work with evaluations and feedback. Help agents learn from corrections and improve how they handle the next task.
See the work. Take over.
Open an agent’s remote desktop to follow along, inspect a problem or take control when a task needs a human touch.
Thousands of integrations
Connect the tools your team already uses. Give agents access to ticketing, monitoring and business systems through integrations and MCP.
Work starts with an event
Let a new ticket, alert or integration event trigger the right agent. Start investigations proactively, with the team kept in the loop.
Meet your team where it works
Work with agents through Slack, the web, email and other channels. Keep the conversation connected to the task wherever it starts.
Access, under your control
Use secure credentials to connect agents to the systems they need. Scope their access and keep sensitive actions behind your approval.
See your agents handle a real network workflow.
Bring a task your team handles every week. We'll show how people and agents investigate the issue, share context, and review the next action together.