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A new customer office moves into a 1,800 m² floor and needs WiFi 6E across the open plan, the meeting rooms, and the warehouse pick area. The MSP runs the Ekahau survey, configures the access points, validates the deployment with iperf and a walk test, and hands over a report the customer signs off on. Carry the customer’s request through to measured coverage and sign-off. An agent can coordinate the project record, missing information, approvals, field work, and completion evidence; the engineer uses the technical playbook below for survey and controller work. Define the support loop so an unresolved coverage gap remains owned rather than disappearing into a report.

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Systems involved

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Technical playbook

1

Import the predictive survey

Copilot ingests the Ekahau plan: AP positions, signal targets, channel plan, transmit power, expected throughput per zone. The plan is converted into a Studio diagram with the floor plan as the background.
2

Pre-stage the controller config

Generate the SSID config, the radio profile, the WPA3 RADIUS settings, and the per-AP overrides through the Aruba Central connector. Push the staging config to a test group first.
3

Field tech deployment day

The tech mounts the APs at the planned coordinates. Each AP comes online and registers with the controller. Copilot watches the controller and posts in #proj-acme-wifi as each AP joins, with serial number and MAC.
4

Validation survey

The tech walks the floor with the validation survey app. Heatmap data uploads. Copilot compares against the predictive plan and flags any zone where measured signal is more than 6 dB below predicted.
5

Throughput verification

From the warehouse pick stations, run iperf3 against the on-floor server. Copilot captures the per-station results, charts them against the SLA target, and flags the two stations with marginal performance.
6

Tune the radios

SSH into the controller. Copilot suggests transmit power and channel adjustments for the two underperforming APs. Stage the changes, push, re-test.
7

Customer report

Generate a Markdown artifact: floor plan with measured coverage overlay, per-zone signal table, throughput results, two before-and-after images, recommendations for any future expansion. Renders to PDF.
8

Hand-off

Email the report through Gmail to the customer’s office manager and IT contact. Post the PDF in the project channel. Mark the PSA project complete with the artifact attached.

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Support outcome

  • The customer can compare the agreed coverage and performance targets with measured results.
  • Field findings, controller changes, and validation evidence remain attached to the deployment request.
  • Coverage gaps have an owner and next action before the customer accepts the handoff.

Network diagrams

Bring the floor plan in as a diagram background and overlay the AP placements.

Files and artifacts

Generate the customer-ready PDF inside the workspace.