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Weekly Changelog: New Fault Management API, Data Exports, and Performance Boosts

This week's update introduces a powerful new Fault Management API and a flexible data export tool. We've also boosted performance and expanded DNS policy limits.

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This week, we're excited to roll out powerful new tools for developers, significant performance enhancements, and key improvements to network stability and device compatibility. Here’s a look at what’s new for the week of September 4, 2025.

✨ New Features

  • Powerful Fault Management API: You can now programmatically manage faults with a new set of API endpoints. This allows you to create, update, comment on, and delete faults, opening up new possibilities for automating your monitoring and response workflows.
  • Flexible Data Exports: A new command-line tool is now available to help you easily export your service data. With support for SQL, CSV, and JSON formats, creating backups and migrating data is simpler than ever.
  • Streamlined Billing Management & Reporting: We've introduced new capabilities to simplify billing. Integrated services can now provide direct links to a self-service portal to resolve payment issues instantly. We've also expanded our pay-as-you-go usage reporting to include SMS and email messages.

🚀 Enhancements & Improvements

  • Connectivity & Network Management

    • Expanded DNS Policy Lists: The maximum number of custom domains you can add to DNS policy whitelists and blacklists has been tripled from 50 to 150.
    • Smarter WAN Failover Alerts: We've increased the time threshold for detecting a WAN tunnel as offline from 3 to 5 minutes. This change reduces false positive alerts caused by brief, temporary connection interruptions.
    • More Stable Dynamic DNS: The system that updates a site's DNS record when its IP address changes has been improved, making it more stable and resilient for connections with frequently changing IPs.
    • Expanded Device Support: We've lowered the minimum required RouterOS versions to 6.47 (for ROS6) and 7.8 (for ROS7), allowing a wider range of devices to connect to the platform.

  • Performance & API

    • Faster Fault Queries: Querying for recent and unresolved faults is now significantly faster, making dashboards and API calls that rely on this data feel much more responsive.
    • Standardized API Timestamps: Timestamps in API responses for sites (like created_at) are now in the standard ISO 8601 format, ensuring easier and more consistent integration.
    • Tighter API Security: We've enhanced security across several services by enforcing stricter permission checks on API endpoints. Requests without the proper permissions will now correctly receive a 403 Forbidden error.

  • Platform Reliability

    • This week, we've rolled out numerous under-the-hood updates across our services, including dependency upgrades, caching improvements, and database optimizations. These changes enhance the overall security, performance, and reliability of the platform.

🛠️ Bug Fixes

  • Alert Notifications Restored: We resolved an issue that prevented alert notifications from being processed correctly and sent to services like Slack. All alerts are now being delivered as expected.
  • Improved Fault API Robustness: The Fault Management API is now more flexible, correctly fetching or deleting faults whether or not the ID includes the flt_ prefix.
  • Consistent API Responses: The comments field is now guaranteed to be present in all fault data responses, preventing potential errors for API clients.